• Go into your email configuration
• Tools
• E-mail accounts
• Change accounts
• Choose the MSN account
• Click Change
• In the logon section remove MSN/ from the user name, leaving the MSN login name itself.
  
  

SOME KNOWN SP-1 INSTALLATION PROBLEMS;

1. INVALID LICENSE NUMBER There's no point trying to get SP-1 to install on most illegal copies of Office XP. The update won't work and you'll get an error message like "Authenticode not found, update not installed" . This message is marginally better than in Office 2000 when the update would install but then you could not work with the software - and there was no error message or warning. The way this trap works is to look for the license number entered when the software was originally installed - if it's one of the known stolen license numbers (eg it has been published over the net) then it will stop the patch from installing. However this can trap some unwitting and legitimate owners in various ways:
   
   
   1. You might have bought what you believe is a legal copy of Office. If this unlikely situation arises, notify Microsoft, armed with your receipt and details of purchase. Always insist on getting the license paperwork (the green certificate with hologram) for any Microsoft software than comes pre-loaded. There's also a sticker that should be on the computer, one for Windows and the other for Office XP, if pre-loaded.
   2. You might have installed some illegal software to try it out then later installed a legitimate copy of Office. Even though you've installed a legal copy, the original stolen license number might remain recorded on your computer. You have to uninstall Office XP entirely then reinstall, making sure you enter the legal license number during the reinstall.
   3. Microsoft insists that their licensing and fraud prevention systems are foolproof
   As you can see above, there are various ways that an honestly intentioned purchaser can get caught.
   
   
   
2. OFFICE WEB COMPONENTS STOP SP-1 The Office Web Components are the small programs that let you imbed documents, worksheets etc into web pages and have them active at the web browsers end. Microsoft has released some separate updates to the Web Components but for some reason those recommended updates now conflict with the SP-1 installation process.
   
   
   1. You need to go to Control Panel | Add/Remove Programs | Microsoft Office XP Web Components and uninstall the Office Web Components.
   2. Then go to http://office.microsoft.com/downloads/2002/owc10.aspx and download the 8MB latest version of OWC. Once that is installed you can apply the SP-1 patch.
      
      
   This bug was known and documented 4 months BEFORE SP-1 was released. The same problem occurred with a Hotfix for OWC put out in August 2001. This is confirmed by Microsoft itself, the Knowledge Base article on this problem (Q305406) is dated August 2001 with a revision in December 2001 when SP-1 was released. This bug was known and published at the same time that Microsoft wrote on its SP-1 web site "Office XP SP-1 installs successfully even if one or more of the previous updates has been installed on your computer". Despite this knowledge, the problem it was allowed into the final SP-1.
   
   
   
3. THE TWO ERROR CODES 1328 There are several situations when you might see an error message while trying to update Office XP showing the code number 1328. Surprisingly this same error number means very different things depending on what type of Office XP installation you have.
   
   
   1. For Office XP users who installed from a purchased CD (that's home and small office users) then it means you probably purchased an illegal CD. Microsoft dances around this point by talking about 'unreleased' or 'beta' software but illegal software is what they mean. Some pirates try to get around the anti-piracy measures in Office XP but selling one of the final beta versions that didn't have those protections. See KB article Q315152
   2. But if you installed Office XP from a network server or a customized CD supplied by your company then error 1328 means something quite different. Your network administrator should look at Microsoft Knowledge Base article Q315063 for details.
      
      
4. UPDATING STOPS COLD We've seen plenty of instances where SP-1 seeming to stop dead in its tracks. Microsoft knows of it yet there's nothing on their public database. In fact SP-1 hasn't locked up, it just seems to have died. Use Alt+Tab to check for other windows that are open, chances are you'll find a separate prompt to insert your Office XP CD that's unhelpfully hiding behind the SP-1 dialog box. Just insert the CD and click on the second dialog to continue.