| Modem Light |
Status |
Problem |
Solution |
| Power |
Off |
No power |
Verify power supply connections and electrical
outlet, also make sure the outlet is not connected to a switch |
| Sync |
off/Blinking |
no downstream cable signal/ Looking for
Cable signal |
Verify cable connections and try resetting
the modem. If cable is ok & modem reset doesn’t work, call technical support. |
| Solid |
None |
Solid for the Cable Modem
registered and ready to transfer data |
| 10/100 |
Off |
Modem does not ‘see’ the PC |
Verify Ethernet cable connections, the
TCP/IP settings and the NIC. You might need to reinstall the NIC drivers.
If any of this does not work, call technical support. |
| Solid |
None |
PC has Ethernet connection |
| USB |
Off/ Blinking |
Modem does not ‘see’ the USB connection
to the PC |
Verify USB cable connections, the TCP/IP
settings and the USB drivers. You might need to reinstall the USB
drivers. If this does not work, call technical support. |
| solid |
None |
PC has USB connection |
|
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