Where do you go to add or change the password on a dial-up account?
Go to the Market Page > Radius Server > select Add a User or Modify a User
What are the steps to create a new dial up account on the customer's computer?
Double Click on My Computer Double Click on Control Panel (only for ME) Double Click on Dial up Networking Double Click on Make a new connection Type in a Name for the connection > ex. Charter Hit Next It will ask for the Phone number, Leave the area code field blank Type in the Phone Number (located on the market page) without any spaces or dashes Hit Next and then Finish Now right click on the the New Connection and select Create Shortcut A message will pop up and say Windows can not create a shortcut here. Do you want the shortcut to be placed on your desktop instead? Click on Yes. Now all they will need to do it double click on the New Connection on the desktop and they should be able to connect.
If not go ahead and remove and reinstall TCP/IP
How do you check the settings of a customers dial up account?
Go to Dial Up Networking Right Click on the Connection Click on Properties
Under the General Tab click on Configure > Connections Tab Click on Advanced > Make sure that Compress data is unchecked Hit OK > OK again Click on Servers Types Make sure the only thing selected is TCP/IP Click on the TCP/IP setting button Make sure that server assigned IP address ans Server assigned name server addresses are selected and uncheck use IP header compression
Hit OK > OK > OK
What is an INIT string and when would you use them?
Before your modem dials a phone number, it initializes (inits) the modem by sending it a series (string) of commands. These commands configure the modesm options for thinks like error correction, data compression, flow control and many other parameters.
The number one reason for slow connetions speeds and disconnects is line noise on the telephone line. One way to help minimize this is to lower the modem speed.
There is a limit to the bandwidth that you're working with, and when there is more noise, there is less space for signal, and performace worsens. The analog phone line is the limiting factor in the speed of data transmission because of the noise it naturally contributes.
Where to enter an INIT String(disabling V. 90) and where to find the list of INIT strings for all dialup modems.
Dialup Networking > Right Click on the dialup connection > click on properties Click on Configure > Connection > Advanced Under Extra Settings enter the INIT string Click OK > OK > OK
You can find these strings at www.modemhelp.org
Removing and Reinstalling Communications.
Open Control Panel > Add/Remove Programs > Click on Windows Set Up Tab Uncheck Communications Click OK Restart Computer Open Control Panel > Add/Remove Programs > Click on Windows Set Up Tab Check Communications Click OK Restart Computer
Removing and reinstalling Winsock for Win98
** You can only do this if customer has the Win98 CD
Click on Start > Programs > Accessories > System Tools > System Information Click on Tools > System File Checker > Put CD in the CD ROM drive Specify winsock.dll in the Restore From Field Click Start (not the start menu)
This is will restore the file
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Sarah B. 8/3/01 Nesting Guide
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